Change Your User Name Or Password

Your library may allow you to change your own password, but you must first access your patron account with your library account number or existing user name and current password. If you are working in the library and you want to access your account without a password, a library staff member may be able to type an override password to allow you to view your account. Follow these steps to set a new password or user name.

Note:
Your library may require you to insert a card in a reader and type a password or PIN to use a library workstation. If you change your Polaris patron account password, the password or PIN you use with your card is not affected.

1. Click Patron Account on the menu bar, and log in.

The My Record page is displayed.

2. Click Change Logon.

The Change Logon area, where you specify your user name and password, is expanded.

3. To change your user name, follow these steps:

a) Select (check) Change Username.

b) Type your new user name in the New Username box, and retype it in the Verify Username box.

The user name must be a minimum of 4 alpha-numeric characters, not more than 50 characters, and cannot contain spaces. It must begin with an alpha character. The following special characters are also allowed: - (dash), _ (underscore), . (period), and @ (at). The user name must not contain two special characters adjacent to each other.

4. To change your password, follow these steps:

a) Select (check) Change Password.

b) Type your current password in the Old Password box.

c) Type the new password in the New Password box.

The password must be a minimum of 4 characters and a maximum of 16. You can use capital letters, lowercase letters, and numbers, but not special keyboard characters or spaces.

Note:
Your library may require numbers only.

d) Type the new password again in the Verification box.

5. Click Save.

A confirmation message is displayed. If your patron account information includes an e-mail address, you will also receive a confirmation e-mail message.

6. Click Change Logon to close this area of the page and continue working with your patron account, or click Log Out to quit Patron Access functions and protect your privacy.